Frequently asked questions
Draft. This page is a work in progress and hasn't had a legal review. Anything marked [TO CONFIRM] isn't settled yet.
- What is Care-Full?
- A place to keep medications, restrictions, reminders, appointments and notes for the people you care for. You make one profile for each person, and everything you add belongs to that profile.
- Is it free?
- Yes, for now. Care-Full is currently a free trial. Paid plans are coming later, and nothing is charged today.
- Is Care-Full a medical service?
- No. Care-Full is not a medical service and not a substitute for a doctor or pharmacist. It helps you keep track of information you give it. It doesn't diagnose anything or tell you what to take. Always check the original label or prescription, and ask a doctor or pharmacist if you're unsure.
- Is Care-Full HIPAA compliant?
- We don't claim that. Care-Full hasn't been audited or certified against HIPAA or any other compliance standard. Please don't rely on it where you're required to meet one.
- How does scanning a document work?
- You upload a photo or PDF of a prescription or label. The file is sent to an AI service (Anthropic) that reads it and suggests the medications it finds. Then you review every suggested field yourself: keep it as it is, edit it, or discard it. Nothing is saved to a profile until you've done that for every field. The AI can be wrong, which is why the review step is required. Files can be PDF, JPEG, PNG, HEIC or WebP, up to about 7 MB.
- Is there a limit on scanning?
- Yes. Each account can have up to 30 documents read per 24 hours, including retries. If you hit it, wait and try again later.
- Who can see my information?
- Each account's data is kept separate in the database, and the database rules only let a signed-in person read and change their own account's data. The people who run Care-Full could technically reach the database and the services listed on the Privacy page. [TO CONFIRM: who has access and how that is controlled.]
- Can I delete my information?
- Yes. You can delete a document (the uploaded file and the information read from it) from the Documents page, and you can delete a whole profile, with everything under it, from that profile's settings. Deleting is permanent: there is no undo and we don't keep a copy for you to restore. To delete your whole account, email us. [TO CONFIRM: account deletion process.]
- Why do I have to check every field?
- Because a wrong dose can hurt someone. Care-Full will not save a scanned medication until you've confirmed, edited or discarded each field, one at a time.
- What's coming?
- Care Plan, Doctor's Orders, Daily Routines, Inventory / Supplies, Prevention, and a search box called Ask Care-Full are planned. None of them are available yet.
- Does it work on my phone?
- Care-Full runs in your web browser and is designed for phone screens. There is no app to install.
- How do I get help?
- Email support@carefull.app.